We aim for delivery within 3 to 5 working days (Monday to Friday) in Switzerland. During busy periods, such as new releases, delivery within Switzerland may take between 5 and 7 days. Some items are made to order, and you will see an "Estimated Delivery" period on the product page.

As soon as you receive your "Order Confirmation" email with your Swiss Post, FedEx, UPS or USPS tracking number, you will know that it has left our warehouse on that date. Please note that tracking numbers will not show any movement on the FedEx or USPS website until they are scanned out of our shipping facility and on the first leg of the route to you.

Orders are processed quickly, and changes are not possible
once confirmed. Please ensure all information is correct before submitting the order. If the order has not yet been shipped, contact us to cancel the previous order so you can order the correct item.

Currently all distribution is done through our online store. We do not intend to distribute or offer products through wholesale channels at this time.

We are based in Geneva, Switzerland.

We are currently accepting applications but have not yet decided how
set up a team of ambassadors. Do not hesitate to send your results, photos and videos to info.tell.swiss@gmail.com.